Shipping & Returns
Shipping & Return
Normally, we use DHL as shipping method. But for some counties, we will use EMS as shipping méthode.Tous products have graduite delivery.You can receive your order within 5-8 working days!Once an order is dispatched from our premises, we will track the items for our customers all the time . If parcel are delay for the unexpected transit traffic , or damage arising out of late delivery of the shipment please contact us immediately !
*Please ensure that you enter the address correct delivery and contact number. The information needed for shipping is your full name, address and telephone number.
* Please allow 7-9 days for delivery of your item.
* We will send you your tracking number in 36-48 hours after receiving your payment.
* The number monitoring to check:
EMS website: http://www.ems.com.cn/english.html , you can apply online.
After your order is shipped, we will offer EMS or DHL tracking no. and website to you. There are two methods to get above information from us,
<1> Visit our website and re-login to check the update status.
<2> Check your e-mail to us send update status to your e-mail.
Note: (If you can not check it immediately with the tracking no, please take more patience to wait a while).
Non-delivery or wrong
* We are not responsible for reshipment if you provided us with an incorrect address or incomplete.
* If you're refused to sign the order, we will charged 30% as handle fees, if the package has been restored several times after unsuccessfully delivery (due to you are absent or you provided a delivery address incorrect or incomplete us), we will need 30% shipping.
* For customers who do not receive your parcel within 20 working days.
Please contact the local post office as soon as possible. Still, you can check with the local post office directly with your ID card or other valid certificate and the order information copy that you can print out when login to your registered account on our website.
Exchange / Return / Cancellation
a. We accept Exchange or Return if the products are damaged, or there're any shipping errors, such as you received a wrong model, wrong size or wrong color item. Or other faults caused by us.
b. Before Exchange or Return, you must contact us with returning shipping address before sending the items back. Click Feedback to contact us.
c. You'd better take a photo of goods that you want to change and show it as an evidence to us for us to confirm the information and deal with the issue for you soon.
d. Items must be returned in their original, undamaged packaging and must be in an unused condition.
e. Please return to us within 7 days of receipt, and all returned items are subject to a 20% restocking fee (Unless the fault was caused by us ).
f. If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a claim for a refund on the item, or deduct up to 50% of the selling price from the refund claim.
g. Please be aware that post and packaging is not refundable, except where items have been returned because they are faulty or do not otherwise conform to your order.
h. All the issues should be solved within 30 days, including exchanging time. Please allow 20 calendar days to arrange refund after we receive the return items, we would appreciate your cooperation.
i. All shipping charges for exchanges are to be paid by customer (Unless the fault was caused by us ).
j. All duties, taxes, or fees required to be paid for returned items are the sole responsibility of the customer.
k. Shipped Orders can be Canceled. All Orders usually will be shipped to the buyer in 24 hours. If yu want to cancel your order, please Contact US first.
3. Exchange & Return Instructions
Please follow the instructions below to return an item:
a. Send an email or contact us to specify the reason for returning at first, our support staff will provide you the shipping address.
b. Please take care when unpacking and repacking your products and enclose a piece of paper includes the following information:
i). Your name registered on our online shop
ii). Order Number
iii). Specify the reason for returning the item
iv). The email address you use to login to our online shop
c. Please put this piece of paper, and the product to be returned, into a parcel, and mail to us. Do remember to provide us the tracking number once you have shipped them back.
d. We cannot be held responsible for goods that are returned to us that are lost in transit. If you are concerned, then we recommend that you send the goods by registered post and retain proof of posting.